Terms of use

Effective 11 November 2026

1. These terms

These terms are an agreement between you and joglabs ("we", "us") about your use of the Fretwork app and this website. By using Fretwork you accept them. If you do not accept them, do not use the app.

If you are under 18, a parent or guardian must agree to these terms for you.

2. Your account

You can use Fretwork as a guest, with your progress kept on your device, or create an account to sync it. You must be at least 13, or the age of digital consent where you live if that is higher, to create an account.

Keep your sign-in methods secure, and tell us if you think someone else has used your account. You are responsible for what happens under it.

You can delete your account in the app at any time. Our privacy policy explains what happens to your data.

3. Fretwork Pro

Some lessons, songs and tools need Fretwork Pro, an auto-renewing subscription sold through Apple's App Store. The price, the billing period and any free trial are shown in the app before you buy.

• Payment. Apple charges your Apple Account when you confirm the purchase. We never see your payment details.
• Renewal. Your subscription renews automatically for the same period, at the price shown, unless you cancel at least 24 hours before the current period ends.
• Free trial. If a plan includes a free trial, you are charged when the trial ends unless you cancel at least 24 hours before then. A trial is available once per Apple Account.
• Cancelling. Cancel at any time in your Apple Account settings, or from Settings in the app. You keep Pro until the end of the period you have paid for. Deleting your Fretwork account or the app does not cancel a subscription.
• Refunds. Apple handles all payments and refunds under its own terms. Ask for a refund at reportaproblem.apple.com. This does not affect any refund rights the law gives you.
• Family Sharing. Where a plan says it supports Family Sharing, members of your Apple family group can use Pro as Apple allows.
• Price changes. If we change a price, Apple will tell you beforehand, and where the law requires it will ask for your consent.

4. What you may do

We give you a personal, non-transferable, non-exclusive licence to install Fretwork on Apple devices you own or control and to use it for your own, non-commercial learning, as the App Store's usage rules allow.

You may not:

• copy, sell, rent or publish the lessons, videos, songs, tabs or backing tracks, or download them other than through the app's own offline feature;
• reverse engineer the app or try to get at its source code, except where the law says you may;
• get around the paywall, or share your account so that others avoid paying;
• interfere with the service, probe it for weaknesses or collect data from it by automated means;
• use the app to break the law or anyone else's rights.

Teachers are welcome to use Fretwork with their own students in lessons.

5. Our content and yours

Fretwork, including its software, lessons, videos, music and design, belongs to us or to those who license it to us, and is protected by copyright and other laws. These terms give you no rights in it beyond the licence above.

Anything you create in the app, such as your profile and your practice history, stays yours. You give us permission to store and process it to provide the service. If you send us feedback or ideas, we may use them without owing you anything.

6. Playing safely

Fretwork teaches guitar; it does not give medical advice. Learning an instrument is physical. Take breaks, and stop if you feel pain, numbness or tingling in your hands, wrists, arms or shoulders. See a doctor if it continues. Keep the volume at a safe level, especially with headphones.

7. How the app behaves

Fretwork judges what you play from sound picked up by your device's microphone. Room noise, the instrument, the device and how it is placed all affect this, so the app will sometimes mark a note wrongly. Treat its feedback as a guide.

We are always working on the app, so features and content may change, and parts of it may be unavailable from time to time. If we ever close the service, we will give Pro subscribers reasonable notice.

8. Ending or suspending access

You can stop using Fretwork at any time. We may suspend or close your account if you seriously or repeatedly break these terms, or if we must do so by law. Where it is reasonable, we will warn you first and give you a chance to put things right.

9. Disclaimers

To the extent the law allows, Fretwork is provided "as is" and "as available", without warranties of any kind, whether express or implied, including that it will be uninterrupted, error-free or fit for a particular purpose. We do not promise that you will reach any particular level of playing.

10. Limit of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for loss of data, profits or revenue. Our total liability to you in connection with Fretwork is limited to the greater of the amount you paid for Fretwork Pro in the 12 months before the claim arose and 50 US dollars.

Nothing in these terms limits liability that cannot be limited by law, or takes away rights you have as a consumer under the law of the country where you live.

11. Apple

These terms are between you and us, not Apple. Apple is not responsible for Fretwork or its content.

• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet a warranty that applies, you may tell Apple, and Apple will refund the purchase price, if any. To the extent the law allows, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for dealing with any claim about the app, including product liability claims, claims that it fails to meet a legal requirement, and consumer protection or privacy claims.
• If someone claims the app infringes their intellectual property rights, we, not Apple, are responsible for dealing with that claim.
• You confirm that you are not in a country under a US government embargo and are not on a US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

You must also follow any third-party terms that apply when you use the app, such as your mobile data agreement.

12. Changes to these terms

We may update these terms as the app changes. If a change matters, we will tell you in the app before it takes effect. If you keep using Fretwork after that, you accept the new terms. If you do not agree, stop using the app and cancel any subscription.

13. General

These terms are governed by the law of the place where joglabs is established, without affecting any protections the law of your own country gives you as a consumer. If part of these terms cannot be enforced, the rest still applies. If we do not enforce a term straight away, we can still do so later.

14. Contact

joglabs · jog@glaciean.com